FAQs

How can I contact Cosmic Candle Co?

You can email us at cosmiccandleinfo@gmail.com where our customer service team will be happy to help youwith whatever you need!

Do you ship worldwide?

Yes

Where do you ship from?

We ship from United States of America.

Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

How long will it take to receive my order?

Due to high demand, orders may take between 2-4 weeks to arrive.

What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for
duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges,
please contact your local customs office.

Damaged Goods?

We understand that issues can sometimes occur during shipping, and we’re more than happy to assist you with a refund or re-shipment. To help us process your request quickly, please email us with photos of the damaged product. Once we receive the images, we’ll promptly take care of your refund or replacement. Thank you for your understanding!